Samsung is committed to quality products. A product with a quality or operational defect that was purchased from can be returned for a refund or exchanged within 30 days of purchase including 15 days to receive your RMA and 15 days to ship back the product. You can initiate this process by using our online order lookup. If your order is eligible for return within our policy timeline, a return button will be available, click this button to initiate a return on an item in your order. Visit to lookup your order.